Shipping policy

Order processing times

All orders are processed within 1 to 3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

During busy periods, processing may exceptionally take a little longer.

Delivery times

Delivery times are estimates and may vary depending on the carrier and destination.

Metropolitan France: 2 to 5 business days
European Union: 3 to 8 business days
International: 5 to 15 business days

These times do not include order processing time.

Shipping costs

Shipping costs are calculated at checkout and displayed before payment is confirmed.

Shipping may be free above a certain purchase amount, depending on current offers.

Order tracking

Once your order is shipped, you'll receive a confirmation email with a tracking number (if this service is available). This lets you follow your package's progress.

Delivery delays

Delays beyond our control may occur (weather conditions, strikes, customs, high carrier volume, etc.). We cannot be held responsible for these additional delays.

Delivery address

The customer is responsible for the accuracy of the delivery information provided when placing the order.

If an incorrect address causes the package to be returned, reshipping costs may be charged.

Lost or damaged packages

If your package is lost, damaged, or arrives incomplete, please contact us within 48 hours of delivery, including photos if necessary.

We will investigate with the carrier to find the most suitable solution.

Taxes and customs duties

For orders shipped outside the European Union, customs duties or import taxes may be applied by local authorities. These fees remain the customer's responsibility.