✨ Frequently Asked Questions (FAQ)

Welcome to our FAQ. Here you'll find answers to the most common questions about our products, orders, shipping and returns.

📦 How long does it take to receive my order?

Orders are generally prepared within 24 to 48 business hours.

Delivery times then vary depending on your location. An estimate is provided when you place your order.

🚚 How can I track my order?

As soon as your order ships, you'll receive an email with a tracking number so you can follow its progress.

📧 I haven't received my confirmation email.

Please check your Spam folder.

If you still can't find it, contact us via our Contact page with your name and the email address used for the order.

💳 What payment methods do you accept?

We accept the main secure payment methods offered on our store, including credit cards (Visa, Mastercard, etc.) as well as other options shown at checkout.

🔒 Is my payment secure?

Yes. All transactions are protected by secure payment systems using SSL encryption to keep your information confidential.

🔄 Can I return a product?

Yes. If your order is eligible for a return under our refund policy, you can contact our customer service team who will guide you through the process.

Please refer to our Refund Policy for the applicable terms.

💕 How do I choose the right product?

Each product page includes a detailed description along with the product's key features.

If you're unsure, our customer service team is happy to advise you.

📩 How can I contact customer service?

You can write to us anytime via our Contact page.

Our team usually replies within 24 to 48 business hours.

🌍 Do you ship internationally?

We currently ship to the countries offered at checkout.

❓ I'd like to change or cancel my order.

If your order hasn't been prepared yet, contact us quickly. We'll do our best to accommodate your request.

Once an order has shipped, it generally can no longer be modified.

💖 Our priority

At Lumivae, we care deeply about giving you a simple, enjoyable and high-quality shopping experience.

If you can't find the answer to your question, our team remains available via the Contact page.

Thank you for your trust.

The Lumivae team
Science Meets Beauty